Privacy Policy

This Privacy Policy describes how The Book Company (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://manualrepair.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. We collect:

Information We Collect Directly from You

  • Basic contact details (name, address, phone number, email)
  • Order details (billing address, shipping address, payment confirmation, email, phone number)
  • Account details (username, password, security questions)
  • Shopping details (items viewed, added to cart, added to wishlist)
  • Customer support details (messages or information you provide when contacting us)

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). This may include device and browser information, network connection details, IP address, and data about how you interact with our Site. We use cookies, pixels, and similar technologies (“Cookies”) to collect this information.

Information We Obtain from Third Parties

We may receive information from third parties, such as:

  • Vendors or service providers who support our Site and Services
  • Payment processors (to process your payments, fulfill orders, and provide services)
  • Third-party services that use online tracking technologies (pixels, web beacons, SDKs, cookies)

We treat all third-party information in accordance with this Privacy Policy. We are not responsible for the accuracy or practices of third parties. See the section below on Third-Party Websites and Links for more.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage accounts, ship products, and handle returns/exchanges.
  • Marketing and Advertising: To send promotions, advertising, and marketing communications. (For EEA residents: legal basis is our legitimate interest per Art. 6 (1) (f) GDPR.)
  • Security and Fraud Prevention: To detect and act on fraudulent or illegal activity. (For EEA residents: legal basis is our legitimate interest per Art. 6 (1) (f) GDPR.)
  • Communication and Service Improvement: To provide support and improve our services. (For EEA residents: legal basis is our legitimate interest per Art. 6 (1) (f) GDPR.)

Cookies

We use cookies to improve site performance, remember user preferences, and run analytics. Most browsers accept cookies by default, but you can change your browser settings to remove or reject cookies. Blocking cookies may negatively impact your experience and may not fully prevent information sharing with third parties.

Our site does not currently respond to “do not track” signals. Learn more at allaboutdnt.com.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With vendors and service providers (IT support, payment processors, fulfillment, customer service, analytics)
  • With business and marketing partners
  • With affiliates or within our corporate group
  • With third parties as directed or consented by you (e.g., shipping, social media integrations)
  • In connection with business transactions, legal obligations, or protecting rights and services

Categories Disclosed in the Last 12 Months

  • Identifiers (contact details, order/account information)
  • Commercial information (orders, shopping, customer support)
  • Internet/network activity (Usage Data)

Categories of Recipients

  • Vendors and service providers
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

If you submit content (e.g., product reviews) to public areas of the Services, it will be visible to anyone. We cannot control how others use, share, or secure this content.

Third-Party Websites and Links

We may link to third-party websites or platforms. Please review their privacy and security policies, as we are not responsible for their practices or content.

Children’s Data

We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

We use reasonable measures to protect your information but cannot guarantee complete security. Retention periods depend on factors like account maintenance, legal obligations, and dispute resolution needs.

Your Rights and Choices

Your rights may include (depending on where you live):

  • Access / Know
  • Delete
  • Correct
  • Portability
  • Opt out of sale, sharing, or targeted advertising
  • Limit use/disclosure of sensitive personal info
  • Restrict processing
  • Withdraw consent
  • Appeal
  • Manage communication preferences (unsubscribe links)

You may exercise rights via our Site or by contacting us using the details below. We may need to verify your identity and may request authorization if acting through an agent.

Complaints

To file a complaint, contact us below. If you are unsatisfied with our response, you may have the right to escalate to your local data protection authority.

International Users

We may transfer, store, and process your personal data outside your country, including in the United States. When transferring data from Europe, we rely on recognized mechanisms like the European Commission’s Standard Contractual Clauses.

Contact

For questions or to exercise your rights, contact us:

The Book Company Inc
Re: Privacy Compliance Officer
1095 Evergreen Cir
The Woodlands, TX 77380, United States
Email: support@manualrepair.com

We are the data controller of your personal information unless otherwise stated.